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A general overview of guidelines for sending and troubleshooting outgoing / SMTP e-mail on your domain.
This article applies to:
• All Ozmotion Hosting Plans
DETAILS:
Setting up email is very simple. It consists of two basic steps:
It is important to remember that Ozmotion has secured your outbound mail server to only allow valid email users to send email through your server. This prevents Spammers, etc from illegally using your email server to send unsolicited email. You must tell the email server that you are valid email user, here is how:
Enable 'SMTP Authentication' in your email software's settings. Often this is located in the "servers" or "security" section of your email settings area. Sometimes the option is called "My server requires authentication" or it might just be "SMTP Authentication". Make sure to turn it on. If it asks, the username and password is the same as your receiving username and password (your POP account).
OUTLOOK TIP
Turning on SMTP Authentication in your email software is very simple. As an example: in Microsoft Outlook you would edit the properties for a particular email account that you have setup by choosing "ACCOUNTS" from the "TOOLS" menu and then select the email account you want to work with (Outlook can have multiple accounts), click "PROPERTIES", then click the 'SERVERS' tab, and then choose the option "MY SERVER REQUIRES AUTHENTICATION". Leave the remaining settings set to the default.
After this is setup, you will have trouble free, high performance email sending capability using your hosting service as a mail relay.
SOME ISP'S BLOCK OUTBOUND MAIL TO OTHER HOSTS
A growing number of ISPs including EarthLink, Mindspring, Cox, Verizon and Verio do not allow outbound SMTP connections to other host providers, and servers. (They block port 25). You'll have to use their mail servers to send outbound mail. (Example mail.earthlink.net) If this applies to you, future support regarding these matters will need to be taken up with the ISP's tech support department. Maybe they can make an exception for you. Ozmotion is unable to influence their policies.
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