Knowledgebase

This article will help you set up your email for use with your hosting service. It provides instructions for your Control panel, and generic instructions that will work for most Internet email software client programs.

This article applies to:

• All Ozmotion Hosting Plans

DETAILS:

Setting up email is very simple. It consists of two basic steps:

1. Adding one or more user accounts on your hosting service.
2. Configuring your computer's email client software program settings.

Each email client software program has its individual way of labeling certain terms, settings, and configurations. The concepts in this article are intentionally generic and should be pertinent to almost all possible combinations. Usually more specific setup details can be found in the documentation for your specific email client software program.

STEP 1 (adding one or more users on your hosting service.)

1. The first step is to add an 'email user' on your hosting service (usually accomplished with your Control panel). An email user can be referred to different ways - most of the time they all mean the same thing. (user, username, login, POP account, IMAP login, mailbox, etc. usually mean the same thing). So, when you create a user you almost always are creating an 'email user' as well.
2. Having established the user concept, we can assume that every user will have an email address that is similar to username@your-domain.com. The anatomy of most email addresses are the 'username' (or 'login'), separated by the '@' symbol (pronounced "at"), followed by the domain name of the hosting account. Example: username@your-domain.com

1. Log into your Control panel interface and click on the domain for which you'd like to add the email address.
2. Click on 'Mail' which is the first icon in the 'Services' section, then on the 'Add New Mail Name' icon in the 'Tools' section.
3. Enter the username in the 'Mail Name' box, remember that the username is everything before the @ symbol in the email address. Capitalization does not matter and please keep in mind that usernames can only contain letters, numbers, hyphens (-), underscores (_) and periods (.). No spaces or other special characters are allowed and usernames cannot begin with a number.
4. Enter the desired password for the email user in the next two text boxes. If the password is a dictionary based word you may get a pop-up that says something like 'Unable to set password'. This is a security measure to prevent unwelcome access.
5. If you want your email user to have access to Plesk so they can change their spam settings and password check the box next to 'Control panel access'.
6. Make sure the box next to 'Mailbox' is checked. You can set the mailbox quota here as well as enable spam filtering. Click 'OK'.
7. The next window shows all of the options for this email address, Dr. Web, Spam Assassin and many other functions of email can be controlled here.

STEP 2 (configuring your computer's email client software program settings.)

Configuring email settings may be different from program to program, but all most all programs require the same basic information. Listed below are the different items required by most programs and the proper way to configure them. If you have difficulty configuring your particular email client software program, please consult the documentation that came with that program or contact the software creator.

Email Server Type (POP, IMAP, HTTP)
Email software client programs often use different methods of sending and receiving email. POP is the most common (it delivers all email to your local computer), IMAP is designed for people who travel or use multiple computers (leaves email on server using special folders), and HTTP (similar to IMAP) is a new method which uses a web server protocol. Ozmotion's hosting services support POP and IMAP only.

Address, Return Address, Reply-To Address
This is just like the return address on a postal letter. Enter the email address of your account here. Example: username@your-domain.com.

UserID, popID, Username
Enter the username that you selected when you created your email user, remember this is the entire email address.

Password
Enter the password associated with your username. Some programs do not ask for the password until you check your mail.

POP Server Name, IMAP server, Incoming Server Name
Different server names can be used here which all will usually accomplish the same thing. You may enter your-domain.com., or mail.your-domain.com. (remember to replace 'your-domain.com' with your specific domain name. 'your-domain.com' is only used as an example domain name in our knowledge base articles). We recommend using 'mail.your-domain.com'.

SMTP Server Name, Outgoing Server Name
Different server names can be used here which all will usually accomplish the same thing. You may enter your-domain.com., or mail.your-domain.com. (remember to replace 'your-domain.com' with your specific domain name. 'your-domain.com' is only used as an example domain name in our knowledge base articles). We recommend using 'mail.your-domain.com'.

NOTES: This article uses 'my-domain.com' as a example domain name only. Remember to replace this example domain name the primary domain name of your hosting service. Additionally, if your domain name is newly registered or not yet resolving to your hosting service you may optionally use your IP address instead of a domain name. The IP address of your hosting was supplied to you in the "Ozmotion Hosting Account Information".

Alternate Domain Information. When you add an email user in the Control panel, any Alternate domains associated with your hosting service can be used in conjunction or replacement of your primary domain name. Example: let's say your primary domain name is 'your-domain.com' and you also have an Alternate domain named ''your-alternate-domain.com'. If you create an email user named 'bob', then the 'bob' user can receive email at 'bob@your-domain.com' and 'bob@your-alternate-domain.com'.

You may also use webmail to access your email for your primary domain. The URL is http://webmail.yourdomain.com - once the login page loads you need only to enter your username in the field to complete your email address and then the password for your email account.

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